Nuisance phone calls

If you receive a malicious or nuisance call and would like advice, contact your Service Provider if you have a Pay Monthly mobile phone. You'll find their number at the top of your bill. You can also get help by dialling 100 from your O2 mobile phone.

If simply contacting your Service Provider does not solve the problem you should tell your Service Provider to contact the O2 Nuisance Call Bureau. A specially-trained team of people there will be able to offer further advice and assistance on dealing with the problem. They may decide to apply a tracing facility to your mobile phone number. Almost all malicious calls can be traced and we'll work closely with the police* to provide them with all the information they need to investigate your case further.

If you have a Pay & Go™ mobile phone you should either contact the police to report that a crime has been committed or customer service who will pass your details to the Nuisance Call Bureau if further help is needed.

* Please note that we have to give information resulting from our investigation straight to the police. We cannot give it to you directly.

If you need to report nuisance, malicious or threatening calls/text messages to O2, please click on the "Help" tab at the top of the page and enter your mobile number. From here, enter the word nuisance in the search box and we will be able to give you the contact details for your Service Provider.

• Keep calm: most malicious callers gain pleasure from upsetting the person they call. So, by keeping calm and showing no emotion, you may put them off.
• Don't give out your mobile number: when you answer the phone, just say "Hello" rather than giving your name and number. This can stop a caller who dials your number at random from remembering it and calling again. If a caller asks you to confirm your number ask them what number they want and then tell them whether they are right or wrong.
• Let callers identify themselves first if their number is not displayed on your mobile phone.
• Be careful not to leave your name or contact number on your mailbox greeting.
• If, after following these general precautions, the phone rings again, don't say anything when you answer it. A genuine caller will speak first.
• Don't talk to malicious callers: some malicious callers may want nothing more than to have a conversation. You should put the mobile down calmly and ignore it for a few minutes before ending the call or switching it off. This can often deter the caller particularly when they realise they're wasting their time and money.
• Remember malicious callers use the phone to hide behind, because most would be too frightened to say the same things to your face.
  

If you have been contacted by another organisation claiming to be O2 and attempting to upgrade you or take your bank details. Please ensure you advise O2 through your usual customer care number. By helping us Investigate you may receive a further call from our Nuisance Call Bureau so we may gather evidence to help stop this practice. You may also wish to register with the Telephone Preference Service who can help prevent further nuisance calls of this nature on 08450700707

O2 adheres to the Code of Practice for the sales and marketing of subscriptions to mobile networks.